Customer Support

How can we help?

Open a support ticket, reach us directly, or review your support tier. Support is available Monday–Friday, 9 AM–6 PM ET.

Support Plans

Support tiers built for your organization

Every SignalGround subscription includes dedicated support during business hours. Choose the tier that fits your organization.

Standard
For organizations getting started with spectrum intelligence
🕐 Response within 3 business days
  • ✓ Email & ticket support
  • ✓ Platform documentation access
  • ✓ Onboarding walkthrough session
  • ✓ Software updates & releases
  • ✗ Phone support
  • ✗ Dedicated account manager
Most Popular
Professional
For active deployments requiring priority response during business hours
⚡ Response next business day (office hours)
  • ✓ Email, ticket & phone support
  • ✓ Platform documentation access
  • ✓ Priority ticket queue
  • ✓ Quarterly check-in calls
  • ✓ Software updates & releases
  • ✗ Dedicated account manager
Enterprise
For critical infrastructure operators and large-scale deployments
🔴 Same business day response (office hours)
  • ✓ Email, ticket & phone support
  • ✓ Dedicated account manager
  • ✓ Priority ticket escalation
  • ✓ Monthly strategic reviews
  • ✓ Custom onboarding & training
  • ✓ API integration assistance
  • ✓ After-hours emergency contact (by arrangement)

Open a support ticket

Describe your issue and we'll assign a ticket number and respond based on your support tier.

Found on your report cover page or in your account dashboard. Helps us locate your data faster.

A ticket number will be assigned immediately upon submission

🎫
Ticket Submitted
SG-2026-00000
Save your ticket number above — it's included in your confirmation email. Our team will respond based on your support tier and issue priority.
Questions? Call us at (404) 662-4150

Direct Contact

✉️
Email
[email protected]
📞
Phone
(404) 662-4150
🕐
Support Hours
Mon–Fri · 9 AM–6 PM ET

Response Times

Low 3 days
Medium 2 days
High Next business day
Critical Same business day

All response times are during business hours: Mon–Fri, 9 AM–6 PM ET. After-hours coverage available for Enterprise customers by arrangement.

Not a customer yet?

Request a demo or ask about pricing on our Contact page.

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